Privacy Policy maxwin live – Personal Data Protection for Malaysia Members

Maxwin live collects various types of personal information to ensure our platform operates smoothly and meets members' needs. This information is divided into two main categories:

Information You Provide Directly:

• Full name, date of birth, and identification number (MyKad/Passport) for identity verification (KYC) purposes.
• Email address, phone number, and bank account or e-wallet details for transaction processing.
• The username and password you choose during account registration.
• Information you share when contacting our customer support.
• Identity verification documents such as photos of your ID card or utility bills uploaded during the KYC process.

Information Collected Automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• Usage data including pages visited, time spent, in-game actions, and betting patterns.
• Cookies and similar tracking technologies to enhance the user experience.
• General location information based on IP address for security and compliance purposes.

All collected information is used responsibly and only for the purposes stated below. maxwin live does not use member data for any unrelated purpose without your consent.

For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your overall use of the platform.

Maxwin live does not sell members' personal data. However, in certain situations, we need to share information with specific parties to ensure the platform runs smoothly and complies with applicable laws:

• Payment Service Providers: Transaction information is shared with payment gateways (FPX, TNG, GrabPay) solely to process your deposits and withdrawals.
• Game Providers: Required game data is shared with providers such as Evolution Gaming and Pragmatic Play to ensure game integrity.
• Identity Verification Providers: KYC information is shared with recognised third-party verification services to meet compliance requirements.
• Authority: We may be required to disclose information to law enforcement authorities if mandated by law or a valid court order.
• Independent Audit: Limited information may be shared with independent auditors bound by confidentiality agreements for audit and compliance purposes.

All third parties that receive maxwin live member data are required to comply with strict security and privacy standards, and to use that data only for permitted purposes.

Maxwin live continuously invests in security infrastructure to ensure members' personal data remains protected at all times. Our security measures include:

• Encryption in Transit: All communications between your browser or app and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption at Rest: Sensitive data such as banking information and KYC documents is stored in encrypted form using AES-256 algorithms.
• Layered Access Controls: Only staff with specific authorisation may access member data, and every access is logged for audit purposes.
• Continuous Threat Monitoring: Our security monitoring system operates 24/7 to detect and respond to cyber threats in real time.
• Regular Penetration Testing: Independent third parties conduct regular security testing to identify and address any vulnerabilities in our systems.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA for an extra layer of security on their accounts.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from all threats. We encourage members to play their part by using strong passwords and not sharing account information.

Maxwin live uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can improve it. Data is collected in aggregate form and cannot be personally identified.
• Functional Cookies: Remembering your preferences and settings such as language, time zone, and display preferences for a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns and help us make better decisions in platform development.

You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help section.

As a maxwin live member, you have the following rights regarding your personal data, in accordance with applicable data protection laws:

To submit any request regarding your rights, please contact our support team via live chat or email at [email protected]. We are committed to responding to all requests within the stipulated timeframe.

In certain situations, your personal data may need to be transferred and processed outside Malaysia — for example, when we use cloud server services or international technology providers.

When this occurs, maxwin live ensures that such data transfers are carried out with adequate safeguards, including:

• Use of recognised standard contractual clauses to protect data during cross-border transfers.
• Selection of partners and providers that comply with comparable international data protection standards.
• Binding data processing agreements with all parties that receive our members' data.

Maxwin live only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required by law. The following are general guidelines for our retention periods:

• Active Account Data: While your account is active, your profile information and transaction history are fully retained.
• After Account Closure: Financial records and KYC documents are retained for a minimum of 5 years to meet anti-money laundering (AML) compliance requirements.
• Access Log Data: Security and access logs are retained for 12 months before being automatically deleted.
• Marketing Data: Marketing campaign-related information is retained for 3 years or until you withdraw your consent.
• Dispute Records: Any information related to complaints or disputes is retained for 7 years after final resolution.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be identified. The deletion process follows industry-standard procedures to ensure no residual data can be recovered.

The maxwin live platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children or minors.

If we discover that personal information from an underage individual has been collected without our knowledge or consent, we will take the following steps:

• Promptly deleting that information from our database.
• Closing the account in question and returning any existing balance.
• Reviewing our age verification procedures to prevent similar incidents in the future.

If you believe your child or any minor has registered on our platform, please contact the maxwin live support team immediately. We will handle such cases with full priority and confidentiality.

Maxwin live reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

• Members will be notified of any material changes via email or in-platform notification at least 14 days before they take effect.
• The "Updated" date at the top of this document will be revised whenever changes are made.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree with the changes, you may close your account before they take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. The latest version is always available on the official maxwin live website.

If you have any questions, concerns, or wish to submit a request regarding our Privacy Policy or your personal data, our team is ready to assist:

• Live Chat: Available directly within the maxwin live platform or app — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for specific enquiries related to privacy and personal data protection.
• Account Panel: Access your privacy settings and manage your data preferences directly from the maxwin live account panel.

For related legal documents, you may refer to Terms and Conditions and Responsible Gaming us. All privacy-related enquiries will be responded to within 5 business days.